Cancellation or Return

Get Amez believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made within 7 days of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
• Get Amez does not accept cancellation requests for gift cards, some health and personal care items and perishable items like flowers, food, etc. However, a refund/replacement can be made if the customer establishes that the quality of the product delivered is not good.
• In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 7 days of receipt of the products.
• In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
• There are certain situations where only partial refunds are granted:
  • Items with obvious signs of use
  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 9-15 days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at isita.sarkar86@gmail.com and send your item to the address we informed you of in reply to the above email.

Shipping returns

To return your product, you should mail your product to the address we informed you of at the time of your return request.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at +91-7019628639 or isita.sarkar86@gmail.com for questions related to refunds and returns.